Refund policy

Due to hygiene reasons there are strictly no returns unless product is faulty. If you have any concerns with your products please email 

Refunds/replacements are at the discretion of Love Tezza. Return postage is the responsibility of the customer. 

No refunds or exchange on sale items. However, if you aren't satisfied with your recent purchase because product is faulty, we are happy to offer a refund or credit within 14 days from delivery. 

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Care instructions for the products

To keep the gold plated chains in excellent condition, do not wear in swimming pools or beaches. Keep away from chlorine and salty water.